Whether your app is in beta or in production, it's important to get feedback from stakeholders and users so you can avoid surprises and have a full picture of how your app is doing. Instabug makes it easy for people to send you feedback right from inside your app, and you'll receive more and better quality comments.
Analyze the feedback you get to make data-driven decisions and prioritize fixes and features based on insights from user comments. Handle unhappy users in private conversations instead of in the app stores or social media. Identify happy users and nudge them to leave positive reviews.
Beta testers and users can shake their devices to send their feedback. They can attach an annotated screenshot, voice note or a screen recording to better describe the issue.
Your users and testers can easily record their screen to walk you through what went wrong and attach it to a bug report without leaving your app.
Block testers from using old builds and proactively inform users there's a new update they should be on.
Use What's New to communicate new features, critical bug fixes, or to generally onboard users on the latest version updates.
“Customers love our product, and they show their love with a 4.8/5.0 rating for SyncUP KIDS in the app store. We really appreciate Instabug which provides a mechanism to build a communication channel with our customers and is an active ear for our customers' feedback.”
“Instabug has allowed us to really connect to our store colleagues. We have given them an easy and simple method to provide feedback to our support teams. It helped us diagnose, triage, and solve problems affecting our stores easier and faster. Our colleagues love it!"
"I would highly recommend Instabug to anyone on the product development journey. Listening to feedback from users, and making sure you're building an app that works and that is high quality, is critical and crucial to finding product-market fit."
"With the Instabug + Slack integration, the Houseparty team is always updated about incoming issues reported through Instabug. And with the Instabug + Front integration, Houseparty’s Trust and Safety Team can receive, sort, and address all Instabug reports."
"I've had plenty of apps break on me and I try to take a screenshot so that I can send it to support and I always get a little disappointed when I don’t see Instabug. Instabug has made it easier for Envoy’s customers to report problems.”
"Instabug not only gave us the ability to obtain accurate data about the health of the apps in the wild, it gave us the ability to address issues quickly and proactively."
“Instabug has helped us better understand our users' feedback and opened a communication channel with our users to accommodate features and functionally they're looking for more effectively.”
"If you look at our crash rate over the last two to four years, the trend was down, we were making headway, but not as fast as we wanted to, and Instabug provided us the ability to make a major impact in a rather short time.”
Maintain your existing workflow. The Instabug SDK works with the top tools for bug tracking, project management, support desks, and more. Whether you're using Jira, GitHub, Slack, Trello, Zendesk, or others, we have you covered.