Updated: Oct 11th, 2022
Instabug, Inc. ("Instabug", “we”, “us”, and/or “our”) knows that you care about how your personal data is used and shared, and we take your privacy seriously. Please read the following to learn more about our treatment of your personal data.
Information That You Provide To Us. Instabug collects the information you voluntarily submit to the Service as follows:
Information Received From Third-Party Services. If you connect to the Service using credentials from a third-party service or sign-in services such as OAuth (for example, login with a GitHub or Google account), these services will authenticate a user’s identity and provide the user with the option to share certain Personal Data, such as name and email address(es), with us.
Automatically Collected Data. Whenever you interact with the Service, we automatically receive and store certain types of information including information that your browser automatically sends. Such information may include your IP address (which is briefly collected to identify the country you are connecting from at the time you visit the Site, after which the IP address is deleted), domain server, and type of Internet browser.
In addition, we may collect service-related, diagnostic, and performance information. This includes high level information about your activity (such as diagnostic, crash, and performance logs and reports).
We may also collect general device information when you access or use the Service. This may include your operating system, device connectivity, and other general diagnostic data. We do not collect device IDs or other specific device identification data.
Cookies and Similar Technologies. Like many online services, we may use tracking technologies, such as cookies and similar technologies (e.g. web beacons and pixels) in order to automatically collect and store this information. Specifically, we may use the following technologies:
You can follow the instructions provided by your browser or device (usually located under "Settings" or "Preferences") to modify your cookie or pixel data settings. Please note that if you set your browser or device to disable cookies, parts of the Service may not function properly.
We may use your personal information for the following purposes or as otherwise described at the time of collection:
To Provide the Service: We may use your information to:
Research and development: This includes to:
Compliance, fraud prevention, and safety. To protect you and the Service, we may use your information to:
Marketing. We may use your contact details to tell you about services we believe will be of interest to you, upcoming events or other promotions. If we do so, each marketing communication we send you will contain instructions permitting you to "opt-out" of receiving future marketing communications. Note however that as a user of our services you cannot opt-out of some administrative communications that are reasonably necessary to the Service, such as billing or service notifications. Moreover, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
Where required by applicable law (for example, if you are an individual in the EU), we will only send you marketing information by email if you consent to us doing so at the time you provide us with your Personal Data. When you provide us with your consent to be contacted for marketing purposes, you have the right to withdraw your consent at any time by following the instructions to “opt-out” of receiving marketing communication in each marketing email we send you or by contacting us as indicated below.
With your consent. In some cases, we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.
To create anonymous, aggregated or de-identified data. We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous, aggregated or de-identified data by removing information that makes the data identifiable to you. We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.
Instabug only shares Personal Data with other companies or individuals outside of Instabug in the following circumstances:
- Feedback: You've shared your information as a result of giving feedback within an application using the Service. We only share this information with the developer of the application, in order to assist you and the developer in communicating.
- Vendors, Consultants and Other Third-Party Service Providers: Instabug, like many businesses, sometimes hires other companies to perform certain business-related functions: website analytics companies, providers of digital advertising services, our hosting and cloud computing service providers, providers of CRM, marketing and sales software solutions, providers of billing and processing payments functions. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific functions. Pursuant to our instructions, these parties may access, process or store Personal Data in the course of performing their duties to us and solely in order to perform the services we have hired them to provide. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
- Protection of Instabug and Others: We may release Personal Data when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Instabug, our employees, our users, or others.
- With Your Consent: Except as set forth above, you will be notified when your Personal Data may be shared with third parties and will be able to prevent the sharing of this information according to the applicable law.
The following applies if you are a user in the EU (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein, and Norway).
Data Controller. Instabug, Inc. is the data controller for processing Personal Data provided to us through the Service. To find our registered office, please see the “Contact Us” section below.
Your Rights. Subject to applicable law, you have the following rights concerning your Personal Data:
Right of access: If you ask us, we will confirm whether we are processing your Personal Data and if so, provide you with a copy of that Personal Data along with certain other details. If you require additional copies, we may need to charge a reasonable fee.
Right to rectification: If your Personal Data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we share your Personal Data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
Right to erasure: You may ask us to delete or remove your Personal Data, such as where you withdraw your consent. If we share your data with others, we will tell them about the erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to us processing it (please read below for information on your right to object). We will tell you before we lift any restrictions on processing. If we share your Personal Data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
Right to data portability: You have the right to obtain your Personal Data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will give you your Personal Data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
Right to object: You may ask us at any time to stop processing your Personal Data, and we will do so:
If we are relying on a legitimate interest to process your Personal Data – unless we demonstrate compelling legitimate grounds for the processing or
If we are processing your Personal Data for direct marketing.
Right to withdraw consent: If we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect any processing of your data before we received notice that you wished to withdraw consent.
Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your Personal Data, you can report it to the data protection authority that is authorized to hear those concerns. You can find here the contact details of EU data protection authorities.
We may process or share your personal information based on the following legal basis:
Purpose of Processing
Legal Bases for Processing
Performance of a contract
Legal obligations, public interest, or vital interests
If you are a resident of the United States, you may also have certain rights under the laws of your state. For example, if you are a California resident, you may have certain rights under the California Consumer Privacy Act (“CCPA”) with respect to information collected by us during the 12 months preceding your request. These include the right to (i) request access to, details regarding, and a copy of the personal information we have collected about you and/or shared with third parties; (ii) request deletion of the personal information that we have collected about you; and (iii) the right to opt-out of sale of your personal information. As the terms are defined under the CCPA, we do not “sell” your “personal information.”
California residents may also request the following information (to the extent we share your personal information in this way):
If you have elected to receive marketing communications from us, we retain information about your marketing preferences until you opt-out of receiving these communications and in accordance with our policies.
To determine the appropriate retention period for your Personal Data, we will consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we use your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances, we may anonymize your Personal Data so that it can no longer be associated with you, in which case it is no longer Personal Data.
Instabug is based in the United States. If you are accessing our Service from the European Union or other regions with laws governing data collection and use, please note that your Personal Data will be transmitted to our servers in the United States and the data may be transmitted to our service providers supporting our business operations (described above). The United States may have data protection laws less stringent than or otherwise different from the laws in effect in the country in which you are located. Where we transfer your Personal Data out of the EU we will take steps to ensure that your Personal Data receives an adequate level of protection where it is processed and your rights continue to be protected. For information that we process on behalf of our customers, we have implemented appropriate contractual provisions (including, for data collected from the EU, the European Commission’s Standard Contractual Clauses for data transfers) to ensure adequate protection for your Personal Data. Please contact us if you have any questions about the safeguards that we implement when we transfer your Personal Data.
We take care to protect your Personal Data against unauthorized access to or unauthorized alteration, disclosure or destruction, through appropriate security measures. These include internal reviews of our data collection, storage and processing practices and security measures, including encryption and physical security measures to guard against unauthorized access to systems where we store Personal Data.
You have the following choices with respect to your Personal Data:
Delete your content or close your account. You can choose to delete certain content through your account. If you wish to request to close your account, please contact us at privacy@Instabug.com
You can contact us by email at privacy@Instabug.com, or our mailing address below:
230 California Street
San Francisco, CA 9411