Pricing | Instabug

Basic

Starts at $249/mo

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Pro

Starts at $499/mo

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Ultimate

Starts at $749/mo

Select Plan

Enterprise

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Includes

Sessions

A session represents a single period of user interaction with your app. Consecutive sessions within 30 mins are counted as one session

Up to 25K sessions

Up to 500K sessions

500K+ sessions

Members

The number of user accounts that have access to the Instabug dashboard

4 members included
add up to 15 members
starting $50/mo each

20+ members

Bug Reporting

Repro & user steps

Repro Steps help reproduce a bug by displaying the user's' actions in each view of the app. With each view, you will find a list of actions that highlights exactly what the user did in that view.

Session profiler

View a detailed profile on the state of the device and environment for the 60 seconds leading up to the issue report

Logs

Console logs, network logs, Instabug logs, custom user attributes, and custom user events

In-app chat

Provide users with an an easy communication channel from within your app and drive more meaningful conversations

Saved replies

Create saved replies that your team can reuse or set rules to automatically reply to users

Custom report categories

With report categories, we give you the flexibility to further trickle down the feedback options that you show your end user, it will be shown to your users as sub options and will show on your dashboard as tags on the feedback report.

Crash Reporting

Unhandled exceptions

Automatically capture diagnostic data when the app crashes or an operation fails unexpectedly

OOMs

Out of Memory (OOM) is anytime your app has overuse of memory, causing the app the close abruptly.

Handled exceptions

Automatically capture diagnostic data when your app handles an anticipated error

ANRs

Application Not Responding errors occur when your UI is unresponsive for a set amount of time

Patterns

Filter and identify patterns to help you quickly narrow down where an issue is occurring and optimize accordingly

Flame graphs

Flame graphs are visualization tools that help analyze and debug performance issues, such as Application Not Responding (ANR) errors and App Hangs. The display stack traces of an ANR or an App Hang, showing how many times each function appears in the occurrences of the issue. By identifying the functions that are called the most, developers can pinpoint bottlenecks and optimize performance to resolve ANR problems.

Smart resolve

SmartResolve leverages the power of AI and Instabug’s domain knowledge to reduce the time to resolve and fix persistent crashes by providing suggestions on how to fix them

Stack trace

Identify the last routine that happened before the app crashed

Repro & user steps

Repro Steps help reproduce a crashes by displaying the user's' actions in each view of the app. With each view, you will find a list of actions that highlights exactly what the user did in that view.

Logs

Console logs, network logs, Instabug logs, custom user attributes, and custom user events

Session profiler

View a detailed profile on the state of the device and environment for the 60 seconds leading up to the issue report

Occurrence view

Drill down into individual occurrence to get a snapshot of all relevant debugging information about single occurrences

Application Performance Monitoring

Apdex
(App overall quality)

Aggregate the overall app performance and stability into a single metric

App health

Comprehensive dashboard showcasing essential metrics concerning your app's overall health. Track the evolution of performance and stability over time, while also accessing a summarized overview of recent releases and critical app issues.

Releases health

Track and compare The health of your releases, discover new issues, regressions or resolved issues in each release

Screen health

Get a high level view for each screen performance and stability metrics.

App hangs

Monitor incidents where if your app is not responsive for 3 seconds or more

App launch

Monitor how long your users wait between when the launch the app and when it becomes ready for them to use.

Force restarts

Monitor users force terminate your application and re-launching it within 5 seconds, which could indicate performance issues.

Screen loading

Measure the time every screen takes to load

Network

Monitor network latency on the client-side to understand your app's actual user experience. Set up your own thresholds for all critical network calls

UI hangs

UI hangs occur when your app is unresponsive for more than 250 ms

Execution traces

Monitor the performance of specific logic in your app and define the start and end of a trace and Instabug reports on its latency.

Occurrence view

Drill down into individual occurrences of performance issues.

Patterns

Filter and identify patterns to help you quickly narrow down where an issue is occurring and optimize accordingly

Outliers

When a specific dimension from patterns stands out and contributes to a significant number of samples, Instabug will detect and highlight this deviations to help you identify issues quickly.

Spans

Spans allow you to understand better the root causes of the latencies that occur during your app’s launch and screen loading. This section provides a detailed breakdown of the duration of the platform life cycle stages, network calls, and more information during the app launch and screen loading.

Alerts and Workflow Automation

Performance alerts

Get notified whenever the overall app performance or other performance metric declines below a specific threshold

Release health alerts

Get notified whenever any of your new releases are facing performance or stability issues and is halted

Stability alerts

Get notified whenever your crash-free session or any other stability metric declines below a specific threshold

Velocity alerts

Get notified when an issue reports a certain number of occurrences within a defined time frame to catch emerging issues in your app

Regression alert

Get notified whenever a previously fixed issue occurs on a new app version

Code ownership

Assign issues to the appropriate team automatically by defining the ownership of your code across your team

Integrations

Integrate with a wide range of issue management, helpdesk, communication, and alerting tools. Visit our integrations page for a full list of integrations

Rules

Create custom rules and workflows to change issues priority, Add tags, forward it to specific integration, reply back to your customers and more.

Triggered alerts

Whenever any of your alerts are triggered, a new issue will be created in your triggered alerts, this will help you stay on top of things and prioritize issues based on their severity.

Custom integrations

Request the addition of a new integration with any tool you're using, or the customization of an existing integration"

Release management

Rollout management

Manage your release rollout, split the releases into stages and more.

Automation

Create automated rules to control any faulty release from reaching your full customer base.

Session Replay

Replay individual
user sessions

Replay each individual user session, see all the details you need about the session including: Session recording, User steps, Logs, All performance and stability issues the user faced and more.

Advanced filter

Filter session by user email or any other attribute that may occur in the session, including device, app version, Frustrated signals, screen visits and more.

Auto masking and
PII compliance

Automatically mask sensitive data when screenshots are captured, Our pre-defined settings help you to auto mask text input, labels or media.
PII data in session replay are only collected if provided by the application developer via APIs.

App Rating & Reviews

App rating monitoring

Monitor your overall app rating overtime and per country.

Releases app rating

Monitor app rating for each release, see the impact of new releases on your overall app rating, compare different releases rating, and more.

Reviews debugging

Debug user sessions for users who submitted a negative review.

In-App Surveys

Custom survey

Create customized surveys and target users based on various default or custom attributes.

App rating

Ask users who react positively to rate your app in the app stores and ask those who aren't satisfied for more feedback.

NPS survey

Measure user loyalty and satisfaction using the Net Promoter Score, and take action. Ask your users how likely they are to recommend your mobile app to a friend or colleague on a scale of 1-10.

Reply to surveys responses

Close the loop and send saved replies to thank your survey respondents for participating, or reach out to individual users for follow up conversations.

Privacy & Security

SSO / SAML

SSO identity provider to manage your team's access and authentication securely

GDPR compliant

GDPR compliant with EU regulations

User data security

Protect the privacy of your users by hiding sensitive views with an overlay and excluding personal information from your reports

Data encryption

TLS cryptographic Protocols
Data protection through encryption in transit and at rest

Support

Assisted onboarding

Get help setting up your account, integrating the SDK, and creating recommended workflows to get the most out of Instabug's feature

Custom reports

Receive customized monthly reports that help you track your app's performance and its progress

Account management

A dedicated team member will conduct regular health checks, advise you on best practices, and help you achieve your goals.

Priority support

Fast and dedicated support from the Instabug team

Customizations

Assisted onboarding

Get help setting up your account, integrating the SDK, and creating recommended workflows to get the most out of Instabug's feature

Custom reports

Receive customized monthly reports that help you track your app's performance and its progress

Hosting

Shared hosting

One server that securely hosts the apps of many different users

White labeling

Remove all Instabug references and branding from the UI or replace them with your branding

Dedicated hosting

Get the security of a single-tenant environment in a private cloud managed by our team.

Data Retention

Bugs

When a user selects "Report a bug" from the prompt options, the sent report will appear with type Bug on your dashboard.

3 months

6 months

Custom

Crash occurrences

Each crash has occurrences, a unique instance of that crash with associated details for every instance

1 month

3 months

Custom

Performance events

Any handled or unhandled exception detected or any event that you mark for monitoring on Instabug. This includes app launches, screen loading, UI hangs, execution traces, and network calls.

N/A

1 month

Custom

App reviews

App store reviews that you can see in the dashboard

N/A

6 months

Custom

Surveys responses

User survey responses that you can see in the dashboard.

N/A

6 months

Custom

Replay-able sessions

User sessions that you can replay.

N/A

1 month

Custom

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