With Instabug, it’s easy for beta testers to send you detail-rich bug reports and feedback, and even easier for you to reproduce and debug issues.
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Get more actionable app feedback, with less effort from your testers. App users can send bug reports and feedback with a simple shake of the device. Instabug grabs the technical details, while users can add optional attachments: annotated screenshots, voice notes, or screen recordings. They can also ask questions and send feedback.
With each bug or feedback submission, Instabug automatically captures device and environment details to help you contextualize and debug. Identify root causes faster with bug reproduction steps, console logs, network request logs, user events, and more. Integrations and team features keep everyone in the loop.
Communication doesn’t stop at the bug report when there’s more to ask the user, or you want to let them know that a bug has been resolved. With in-app chat, you can reach out to any user or reply to any ticket. For added context, you can also see any users’ bugs, crashes, and conversation history.
Your testers and users can simply shake their device to send you any bug they spot in your app. You can also customize the invocation method to a variety of other gestures, like taking a screenshot, tapping on a floating button, two-finger swipe, right edge pan, or even from an action in your app's UI.
Your users and testers can easily record their screen to walk you through what went wrong and attach it to a bug report without leaving your app.
Receive a log of all the UI interactions your users and testers made before reporting a bug.
See all the network requests performed by your app, its response, status code, and the time it took to complete. In addition, you'll find an alert if any network request timed out or took too long to complete.
“Customers love our product, and they show their love with a 4.8/5.0 rating for SyncUP KIDS in the app store. We really appreciate Instabug which provides a mechanism to build a communication channel with our customers and is an active ear for our customers' feedback.”
“Instabug has allowed us to really connect to our store colleagues. We have given them an easy and simple method to provide feedback to our support teams. It helped us diagnose, triage, and solve problems affecting our stores easier and faster. Our colleagues love it!"
"I would highly recommend Instabug to anyone on the product development journey. Listening to feedback from users, and making sure you're building an app that works and that is high quality, is critical and crucial to finding product-market fit."
"With the Instabug + Slack integration, the Houseparty team is always updated about incoming issues reported through Instabug. And with the Instabug + Front integration, Houseparty’s Trust and Safety Team can receive, sort, and address all Instabug reports."
"I've had plenty of apps break on me and I try to take a screenshot so that I can send it to support and I always get a little disappointed when I don’t see Instabug. Instabug has made it easier for Envoy’s customers to report problems.”
"Instabug not only gave us the ability to obtain accurate data about the health of the apps in the wild, it gave us the ability to address issues quickly and proactively."
“Instabug has helped us better understand our users' feedback and opened a communication channel with our users to accommodate features and functionally they're looking for more effectively.”
"If you look at our crash rate over the last two to four years, the trend was down, we were making headway, but not as fast as we wanted to, and Instabug provided us the ability to make a major impact in a rather short time.”
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