Forget about e-mail polls with low open rates and even lower response rates. Instabug customers report survey response rates as high as 50% because the surveys are shown right inside the users' app.
Leverage Targeted Surveys to Get More Context
Whether you're asking about the quality of service, checkout flow, a specific feature, or brand perception, show context-based surveys right after your users have a particular experience or action to get their feedback when it's most relevant.
Analyze Responses and Make Data-Driven Decisions
Filter your survey responses by timeframe, keywords, or NPS scores. Use the feedback to prioritize your backlog, strengthen your relationship with your users, and drive positive reviews.
Contextual Surveys to Help You Understand How Your App Is Doing
You can target users based on various default attributes (app version, session count, etc.) or through custom attributes to trigger surveys based on user events.
Measure user loyalty and satisfaction using the Net Promoter Score, and take action. Ask your users how likely they are to recommend your mobile app to a friend or colleague on a scale of 1-10.
Ask users who react positively to rate your app in the app stores and ask those who aren't satisfied for more feedback.
Send users who just updated to a new version of your app an alert to communicate changes like new features or critical bug fixes.
Send users on outdated versions of your app a prompt to update to the latest version.
Close the loop and send saved replies to thank your survey respondents for participating, or reach out to individual users for follow up conversations.
Integrate Seamlessly With Your Tools
Maintain your existing workflow. The Instabug SDK works with the top tools for bug tracking, project management, support desks, and more. Whether you're using Jira, GitHub, Slack, Trello, Zendesk, or others, we have you covered.