You can target users based on various default attributes (app version, session count, etc.) or through custom attributes to trigger surveys based on user events.
Measure user loyalty and satisfaction using the Net Promoter Score, and take action. Ask your users how likely they are to recommend your mobile app to a friend or colleague on a scale of 1-10.
Ask users who react positively to rate your app in the app stores and ask those who aren't satisfied for more feedback.
Send users who just updated to a new version of your app an alert to communicate changes like new features or critical bug fixes.
Send users on outdated versions of your app a prompt to update to the latest version.
Close the loop and send saved replies to thank your survey respondents for participating, or reach out to individual users for follow up conversations.
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